You will be able to consult with a GP or a member of his/her Primary Care Team
a) Same day for emergency treatment
b) Within 48 hours for non-emergency care

You will normally be seen within 20 minutes, unless there are exceptional circumstances of which you will be made aware.

Keeping Appointments

It is your responsibility to ensure that you arrive for your appointment on time. If for any reason you are unable to attend your appointment, please ensure that you inform us as soon as possible so that we may offer it to somebody else. Every appointment that you miss without informing us in sufficient time will be noted in your record.

Repeat Prescriptions

If you require a repeat prescription for an item previously prescribed, please give the surgery two clear working days notice. All patients with long standing repeat prescriptions will be required to see a doctor or nurse for a 6 monthly review.

Telephone requests for repeat prescriptions are dangerous and so NOT accepted. Your prescription can be collected from the surgery, during opening hours, or can be posted to you if you provide stamped addressed envelopes. You may also request for it to be sent to your local pharmacy. Please use and complete your repeat prescription request slip when requesting further medication.

We can send prescriptions electronically to any pharmacy the patient nominates, they have to register for this service through their chosen pharmacy.

Home Visits

If you are too ill to attend the surgery and require a home visit, please call the surgery as early as possible (please avoid making late calls).

For a routine visit please call the surgery before 1pm if the visit is requested by the following morning. You may be asked the nature of the problem to assist the doctor. We would expect that home visits would normally only be necessary for the housebound.

Test Results

If you require the results of any test taken, please ring the surgery between 12pm-1:00pm. At this time it will be possible for a nurse or doctor to discuss these with you. You may be asked to make a further appointment with the doctor or nurse.


To register you must be living within our catchment area (see map). You can bring in your NHS medical card and pick up a form from reception to fill out. If you are staying in the area and need to be seen urgently, you can register as a short-term temporary resident, which will last for 15 days. If you will be in the area for longer, you may register as a long-term temporary resident which lasts for 3 months. Forms for registering as a temporary resident are available from the reception desk. Documentation required for registration: passport with relevant proof of status and a utility bill.

New Patient Registration

All new patients registering with the practice must fill up a patients’ questionnaire. If need be an appointment is made with the practice nurse, please bring a urine sample when you come.

Sample bottles are available from the reception desk.

Out of Hours Services

Out of Hours service is provided by the doctor with the help of emergency services by CARE UK. Always ring 111 or the surgery number, a recorded message will give you the number for Emergency Services.

When the surgery is closed

An Emergency Service is provided by the help of emergency doctors. Please always ring the surgery number. A recorded message will give you details of the Emergency Doctor service.

If you are involved in an accident at home, you should attend the nearest Accident and Emergency Department

Mount Vernon
Minor Injuries Unit
Hours: 9am – 8pm
Tel: 01923 826 111

Hillingdon Hospital
Accident & Emergency
Hours: 24 hours
Tel: 01895 238 282

These units are for EMERGENCIES ONLY and not for general medical problems. You may also contact Urgent Care Centre next to Hillingdon Hospital.

Change of address, telephone number or name

Please inform the receptionist of any change of name, address or telephone numbers as soon as possible. If for any reason we need to contact you in an emergency, it is essential that we have this information.

Electronic Transfer of Patient Records

The practice may share your personal information with other NHS organisations where this is appropriate for your healthcare.

In other circumstances we may approach you for specific consent to release personal information to third parties.

In some circumstances there are statutory or ethical obligations to disclose information to others (e.g. public health issues) which may not require your consent, however you may be consulted about these in advance when appropriate.

Ethnic Minorities

We are all aware of cultural differences. Some of our staff and doctors are multi-lingual. It would be appreciated if patients who have problems with speaking English would bring an English-speaking relative or friend with them to their appointment.


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