Quickest ways to contact the practice

Welcome to Walnut Way Surgery!

Please follow the following steps to contact the practice in the most efficient way, with the least waiting times:

1) For appointment with a GP, The quickest way to get a response for routine issues is to click the link below, click on ‘General Advice’ and fill out the form comprehensively:

https://walnutwaysurgery.webgp.com/

The doctor will get back to you by the END of the NEXT working day at the latest.

If you call to book a routine appointment it may take 1-2 weeks before you are seen.

For children up to 17 yrs old, click the link below, click on ‘I want help for my child’ and fill in the form comprehensively and submit it.:

https://walnutwaysurgery.webgp.com/

2) For any referrals, click here: https://walnutwaysurgery.webgp.com/

Click on ‘General Advice’ and fill in the form and submit it.

2) For Nurse appointments call the practice on 0208 845 4400

3) For appointments with the Health Care Assistant who is called Zaki use one of the suggested apps or online booking tools that should have been received in an email. For more details click here: https://www.walnutwaysurgery.nhs.uk/patient-online-access/

4) For repeat medication that needs to be re-issued. This can be done without having to visit the practice by using one of the suggested apps or online booking tools that should have been received in an email. For more details click here: https://www.walnutwaysurgery.nhs.uk/patient-online-access/

5) For new medication, please book an appointment with a GP and explain in the form all the details. Click here to book: https://walnutwaysurgery.webgp.com/

Click on ‘General Advice’ and fill in the form and submit it.

4) For forms to be filled in, test results, sick notes, fit notes, GP letters, Medical Reports, Medical Examination or any other requests for documentation or paperwork.

DO NOT MAKE AN APPOINTMENT

Do the following steps:

a) Where appropriate request and have ready the electronic version of the document either as a word document or a pdf document. You should be able to request this format from the organisation that requires the form.

b) Go to https://walnutwaysurgery.webgp.com/

c) Click on ‘I want administrative help’. Answer all the questions and submit the form.

d) The practice will get back in touch with you via email, text or phone regarding the next steps.

6) For anything else or if you don’t have access to a smart phone or computer or its an emergency then please call the surgery on 0208 845 4400.