The Practice

Disabled Patients

Our practice premises are wheelchair accessible with disabled access toilets. We will provide a portable hearing loop for hard of hearing patients.

Violent Patients

Patients who are violent or abusive to our staff will not be tolerated and will be taken off the practice list immediately. The Zero Tolerance policy is a government- backed policy which defines violence as “Any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health”.

Confidentiality

We have a responsibility to keep your personal information confidential. If in the course of your treatment information about you must be shared, we will endeavour to ensure that: identifiable information is only used when absolutely necessary, only the minimum amount of information is revealed, the access is on a ‘need to know’ basis and all staff involved understand and comply with the law. You have the right to view both your written and computer notes. If you wish to do so, notice must be given to the doctor and a fee is Charged for a copy of manual and computerised notes.

Complaints

If you are dissatisfied with any advice or services provided by the doctors or their staff, you are asked to contact the Practice Manager by telephone or letter so that any misunderstandings can be speedily resolved. Copies of our complaints procedure are available on request.

Clinical Commissioning Group

The contact details for CCG are:

Hillingdon CCG
Boundary House
2nd Floor
Cricket Field Road
Uxbridge
Middlesex
UB8 1QG
Tel: 01895 452 000